University
Timely Services
Clear turnaround times for academic and administrative processes.
MKU Digital Ecosystem
Everything you need at MKU, all in one place.
The MKU Digital Ecosystem is your single gateway to every essential university service. Access your Student Portal, Learning Management System, Online Examinations, Digital Library, ICT Support, iChat and more, all from one connected platform.
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Connected platforms
24/7
ICT support desk
Customer service delivery
What We Offer
Professional, transparent and responsive services for every member of the MKU community.
Our Service Charter
Mount Kenya University is committed to delivering professional, efficient, transparent and responsive services that support a quality, holistic experience for our students, staff, partners and stakeholders.
Academic Services
Student Affairs
Research & Innovation
Finance
ICT
Human Resource
Administration
Partnerships
Quality Assurance
Security
View Full Service Charter
What you can expect
Quality Education
Accredited, market-driven programmes through flexible learning.
Responsive Support
Timely and reliable assistance across our service areas.
Digital Excellence
Reliable e-learning and ICT services.
Integrity & Accountability
Transparent and ethical practices.
Discover our platforms
Every service, built to feel like one product
Each platform below is a fully independent system unified under one identity so switching between them never breaks your flow.
Core Platform
Live
Student Portal
Access journals, research materials and online academic resources conveniently from one place.
- Grades and fee statements
- Unit registration each semester
- Personal and academic records
Learning
Live
VLMS
Access course materials, assignments, online classes, recorded lessons and continuous assessments anytime.
- Course materials and recordings
- Assignment submission and grading
- Discussion forums per unit
Assessment
Live
OES
Take approved online examinations through a secure, convenient and reliable examination platform.
- Timed online examinations
- Instant results and score history
- Exam schedule and reminders
Messaging
Live
iChat
Get instant answers, department contacts, and step-by-step guidance for all university services and processes.
- Direct messaging with ICT support
- Real-time status on open tickets
- File and screenshot sharing
Resources
Live
Library
Access books, journals, research materials and online resources anytime from one place.
- E-books, journals and past papers
- Remote access off campus
- Research and referencing tools
Platform
Live
admission
A modern online admissions platform for Mount Kenya University applicants and students.
- Single sign-on with your MKU ID
- Available on desktop and mobile
- Backed by the ICT support desk
Can't access a platform?
Our ICT Support desk resolves login, password and access issues for every service above.
ICT Department Contacts
Choose the team that best matches the support you need.
Monday–Friday, 8:00am–5:00pm · Call or email for support
Portal
ICT Helpdesk
Login, registration, fees and student portal access.
Email
ICT Support
University email, password reset and account assistance.
Learning
eLearning Support
VLMS, online examinations and course-access support.
Online learning
ODEL Center
Distance and online-learning programme support.
Discover Our Platforms
Learn how Mount Kenya University's integrated digital ecosystem empowers your academic journey.
Secure, Convenient and Reliable Online Examinations. Take approved online examinations through a secure examination platform. Access exam schedules, complete assessments and submit answers electronically.
Your Academic Journey, All in One Place. Register units, track academic progress, view results, monitor fee balances, apply for credit transfers, update your profile and stay informed about your studies anytime, anywhere.
Get Answers. Get Guidance. Get Help Instantly. Whether you need assistance with admissions, registration, fees, examinations, graduation, e-learning, accommodation or any university service, iChat connects you to the right information in seconds. Receive instant answers, find the correct office to visit and get the exact email or department responsible for handling your request.
Explore a comprehensive collection of books, e-books, journals, research publicationsand digital learning resources. Search the catalog, access online databases,manage your library account and support your academic studies from a single platform.
Complaints And Compliments Register
Welcome to the Complaints and Compliments Section for Mount Kenya University (MKU). At MKU, we are committed to providing quality education and excellent services to our students, staff and stakeholders. Your feedback is invaluable in helping us improve and celebrate our successes.
Your feedback helps MKU improve.
Use this register to submit complaints or compliments about university services. Clear feedback helps us correct issues, celebrate good service and improve the student experience.
Why it matters
Complaints point out areas that need attention. Compliments recognize teams and staff who are serving students well.
How to submit
- Fill out your details.
- Describe the matter clearly.
- Submit for review.
Confidential handling
Your information will be treated confidentially and handled according to university data protection policies.
Need assistance?
complaints@mku.ac.ke
WhatsApp: +254719845252
Explore Our Campus Services
Find key physical locations that support your digital experience.
ICT Support Desk
Technical support for student digital services.
Alumni Plaza
Registrar, finance office and student services.
ICT Center
Technical support, computer labs and equipment checkout.